Frequently Asked Questions

There is no catch; this Lifetime Warranty is provided to you at no cost at the time of purchase of a qualifying vehicle through an appointment with CarSaver.

4. Can the Lifetime Warranty be transferred to a subsequent owner?

No, the Lifetime Warranty is not eligible for transfer.

5. Is the Lifetime Warranty available to purchase for other vehicles?

No, the CarSaver Lifetime Warranty is only available on qualifying vehicles from a CarSaver Certified Dealer™ at the time of purchase. Visit www.CarSaver.com for complete details on the CarSaver Lifetime Warranty coverage.

6. Where can I have maintenance performed?

It is recommended that you return to the CarSaver Certified Dealership™ where you purchased your vehicle. If you are not near your selling dealer, you may have maintenance performed at another CarSaver Certified Dealer™ or professional repair facility. If you have any additional questions, you can contact a CarSaver specialist at 866-753-0941.

7. How do I know what maintenance is required to keep the Lifetime Warranty active?

Customary maintenance is required and includes changing the engine oil and filter, checking and maintaining the transmission fluid level, topping off all fluid levels, and checking and maintaining the proper level of coolant.

Maintenance is required by oil type and is defined as follows:

Conventional Oil: The vehicle must be serviced at least every 6 months OR 7,500 miles, whichever comes first.
Synthetic / Synthetic Blend Oil: The vehicle must be serviced at least every 12 months OR 10,000 miles, whichever comes first.

8. Why is my dealership suggesting additional maintenance services?

Manufacturers require a minimum level of services and will often state this in the owner’s manual. Your driving style and environmental conditions will impact the level of service work required to keep your vehicle performing at peak levels. While you are only required to perform the customary maintenance outlined in your agreement, we strongly encourage you to follow your dealership’s recommendations when being offered additional services.

9. How does CarSaver know when I have maintenance performed?

You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle’s mileage. For your convenience, the CarSaver Protect app allows you to save all records associated with your vehicle.

10. What if I exceed the time or mileage intervals listed in my agreement for customary maintenance?

The program provides a grace period of 1 month OR 1,000 miles, whichever comes first.

11. Can I perform my own maintenance?

No, all services must be performed at a CarSaver Certified Dealership™ or at a professional repair facility.

12. What is a professional repair facility?

Any repair facility that has a license to do business and can provide a detailed repair order that contains all of the pertinent information regarding the services performed.

13. How do I make a claim if I have a breakdown?

Take your vehicle to your selling dealer or the nearest CarSaver Certified Dealer™. If that is not possible, you can contact our claims department at 866-753-0941. Our claim specialists are available Monday - Friday 8 a.m. - 8 p.m. Eastern Time and Saturday 9 a.m. - 5 p.m. Eastern Time to answer all your questions. Prior to any repair or replacement being made, you must contact our claims department to obtain authorization. If an emergency occurs which requires a repair to be made at the time when our office is closed, and prior authorization cannot be obtained, contact us during normal business hours immediately following the emergency repair.

14. Is there a deductible that I need to pay when I have a covered claim?

There is no deductible on the Lifetime Warranty. All parts and labor repair costs are covered 100%.

15. If my vehicle breaks down and the breakdown is covered by the agreement, am I required to pay for the repair and then wait to be reimbursed?

No, all repairs are paid by CarSaver directly to the service department immediately after the repairs are completed.

16. What if I experience a breakdown prior to receiving my agreement?

You are still covered. Simply contact CarSaver at 866-753-0941 and a CarSaver specialist will be able to assist you.

17. What if I need to be towed or need a rental vehicle while my vehicle is being repaired?

Your CarSaver Lifetime Warranty agreement does not provide roadside or rental vehicle assistance. However, if you purchased a CarSaver Protection Plus+ agreement, roadside and rental vehicle assistance is provided for the term of the CarSaver Protection Plus+ agreement.

18. What is the Lifetime Warranty limit of liability?

The limit of liability is the NADA average retail value of the vehicle at the time of claim.

19. Will I lose my coverage if I use my vehicle as part of a ridesharing service?

No, the Lifetime Warranty allows you to use your vehicle as part of a ridesharing service.

20. Is the Lifetime Warranty insured?

The program is backed by an “A” rated insurance company.

21. How do I register my vehicle with the CarSaver Lifetime Warranty?

You can download the CarSaver Protect app, visit www.carsaver.com/protect or call us at (800) 217-4800 and one of our CarSaver specialists will assist you.

22. When will I receive my agreement?

You should receive your agreement within 30 days following the purchase of your vehicle and the registration of your agreement. The agreement will be sent to you from CarSaver electronically at the email address you provided to the dealership at the time of purchase. A physical copy will also be sent in a welcome packet via US Postal Service. If you do not receive agreement within 30 days of registration, contact CarSaver at 888-965-1120.

23. What if I lose my agreement paperwork?

You can access your agreement information by downloading the CarSaver Protect app. For additional information, please contact our office at 888-965-1120.

24. Where can I find the CarSaver Protect app?

The CarSaver Protect app is available for download on compatible iOS and Android devices. To download the app, visit the Apple App Store or Google Play store and search “CarSaver Protect”. You can also download the apps here:

If you have any additional questions, please contact us at 844-355-3154.